Privacy policy

Last updated: 8th December 2025

Zero Trace respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you provide directly to us such as:

  • Your name

  • Email address

  • Phone number

  • Any details submitted through contact forms, booking forms, or email communication

Usage Information

Information automatically collected when you visit our website such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and site activity

  • Cookies and tracking technologies

2. How We Use Your Information

Zero Trace uses the information we collect to:

  • Provide and improve our services

  • Respond to enquiries

  • Process bookings or service requests

  • Personalise your experience on our website

  • Improve website performance and user experience

  • Ensure security and prevent misuse of the site

  • Send updates, marketing messages, or service notices when permitted

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us understand how visitors use our site so we can improve performance and functionality. You can disable cookies through your browser settings, but some features may not function correctly without them.

4. Sharing Your Information

We do not sell or trade your personal information. We may share your information only in the following situations:

  • With trusted service providers who assist us in operating our website or delivering services

  • When required by law or to protect our legal rights

  • When necessary to prevent fraud or potential security issues

All service providers are required to maintain strict confidentiality.

5. Data Storage and Security

We take reasonable measures to protect your information from unauthorised access, loss, or misuse. While no system is completely secure, we follow industry best practice to safeguard your data.

6. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communication

To submit any of these requests, please contact us using the details below.

7. Third Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before submitting any personal information.

8. Changes to This Privacy Policy

Zero Trace may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Zero Trace
Email: info@zerotrace.net.au
Phone:
Website: www.zerotrace.net.au

Zero Trace Terms of Service

Last updated: 8th December 2025

Welcome to Zero Trace. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully. If you do not agree with these terms, you should not use our website or services.

1. Acceptance of Terms

By using the Zero Trace website, submitting a form, making an enquiry, or engaging our services, you agree to be bound by these Terms of Service as well as our Privacy Policy.

2. Use of Our Website

You may use our website only for lawful purposes. You agree not to:

  • Engage in any activity that disrupts or damages the website

  • Attempt to gain unauthorised access to our systems

  • Use the website to send harmful or malicious content

  • Copy, distribute, or misuse any content without permission

Zero Trace reserves the right to restrict or terminate access to users who violate these terms.

3. Services and Information

Zero Trace aims to provide accurate and up to date information. However, we do not guarantee that all content on our website is current, complete, or error free.

We may change or update services, pricing, or content at any time without notice.

4. Payments and Bookings

If services offered by Zero Trace include fees or payment requirements, all payments must be made through approved and secure methods. By making a booking or purchasing a service, you agree to the terms provided at the time of payment.

5. Intellectual Property

All content on this website including text, graphics, logos, images, videos, and design elements is the property of Zero Trace unless otherwise stated. You may not reproduce, modify, or distribute any content without written permission.

6. Third Party Links

Our website may contain links to third party sites for your convenience. Zero Trace is not responsible for the content or practices of these external websites and access is at your own risk.

7. Limitation of Liability

Zero Trace is not liable for any direct or indirect loss, damage, data loss, or interruption resulting from:

  • Use or inability to use our website

  • Errors, inaccuracies, or omissions in content

  • Technical issues including viruses or system failure

  • Actions taken based on information provided on the site

Your use of the website is at your own risk.

8. Indemnity

You agree to indemnify and hold Zero Trace harmless from any claim, loss, or damage arising from your misuse of the website or breach of these Terms of Service.

9. Changes to Terms

Zero Trace may update these Terms of Service at any time. Any changes will be posted on this page with the updated date. Your continued use of the website indicates acceptance of the revised terms.

10. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes will be handled in accordance with local legal processes.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Zero Trace
Email: info@zerotrace.net.au
Phone:
Website: www.zerotrace.net.au